Nivea 24H Moisture Cream: Tinted Day SPF 15 / Skin Mattifying / Soothing Night

Due to the nature of our products, which include cosmetics, skincare, supplements, and other personal care items, we are unable to accept returns or exchanges on any opened or used products. This policy is in place to ensure the safety, quality, and hygiene of all items sold.

If you would like to return an item that has not been opened, used, or tampered with, you may do so within fourteen (14) days of receiving your order. To be eligible for a return, the product must remain in its original packaging, in perfect condition, and accompanied by proof of purchase. Please contact our customer service team at hello@healthandharmony.co before sending any returns. Unauthorised returns sent without prior approval may not be processed.

In the unlikely event that you receive a damaged, faulty, or incorrect item, please notify us within seven (7) days of delivery by providing your order number and clear photographs of the issue. Once verified, we will offer a suitable resolution such as a replacement, exchange, or refund.

Refunds, once approved, will be issued to the original payment method within five to ten working days. Please note that delivery charges are non-refundable unless the return is due to an error on our part.

Orders may be cancelled prior to dispatch only. Once an order has been shipped, it can no longer be cancelled and will fall under our returns policy.

We reserve the right to refuse returns that do not meet the above conditions or where there is evidence of use or damage not caused by transit.

If you have any questions regarding this policy or need assistance with a specific order, please contact our support team at hello@healthandharmony.co and we will be happy to help.

All orders are processed within one to two working days once payment has been received and verified. Orders placed after 3:00 p.m. or on weekends and public holidays will be processed on the next working day. During busy periods, such as sales or holidays, processing times may be slightly longer, but we always strive to keep delays to a minimum.

Deliveries within the United Kingdom are made via trusted courier and postal services to ensure safe and timely delivery. Standard delivery typically takes between two and five working days from the date of dispatch. Express and next-day delivery options may be available at checkout for an additional fee, depending on your location and order size. Please note that delivery times are estimates and may vary due to factors beyond our control, such as postal delays or adverse weather conditions.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information where available. Tracking updates are provided by the courier, and any questions regarding shipment status should first be directed to the relevant carrier. If you experience any issues with delivery, please contact us at hello@healthandharmony.co and we will assist you in resolving the matter.